HELP & SUPPORT Frequently Asked QuestionsQuick answers to common questions about Tpas membership, the Tenant Engagement Standards, and our consultancy services. |
Membership+What does Tpas membership include?Tpas membership gives landlords, tenants and commercial organisations access to expert advice, peer learning networks, training discounts, and the Knowledge Hub of policy briefings and good practice guidance. +How is Tpas membership priced?Pricing varies by organisation type and size. See our Membership Finder for the right tier for your organisation. +Can tenants and residents join Tpas directly?Yes. Tenants involved in scrutiny or engagement activities can join Tpas Connect at no cost, or as an individual member. We also offer the Seat at The Table programme for ethnic minority voices in engagement. | ||
Accreditation+What is the Tpas accreditation scheme?Tpas accreditation is the only independent, evidence-based scheme that assesses resident involvement arrangements. It demonstrates to tenants, the regulator and the wider sector that an organisation is genuinely listening to and acting on tenant voice. +How long does accreditation take?A typical accreditation cycle takes between four and six months from initial scoping through to the assessment panel decision. Renewal cycles are shorter. | ||
Policy & Regulation+How does Tpas respond to the Social Housing (Regulation) Act 2023?Tpas publishes regular policy briefings on the implementation of the Act, the Tenant Satisfaction Measures, and the consumer standards. See our Policy section for the latest updates. +Where can I find Tpas's guidance on damp and mould?Our dedicated Damp & Mould page collects our guidance, training resources and member case studies. | ||
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