THE PROGRAMME Five days, five themes.Mix and match across the week. Every session is free for Tpas members and welcomes tenants, landlords and commercial partners. |
| Monday: Voice & TrustOpening keynote with the Housing Ombudsman, followed by parallel sessions on building trust with residents. |
| | Tuesday: Scrutiny in actionA full day with the National Scrutiny Club, including live mock scrutiny panels and a tenant board members workshop. |
| | | | Wednesday: Damp & mouldPractical guidance under Awaab's Law, with member case studies on rapid response and tenant communication. |
| | Thursday: Standards in practiceThe new consumer standards explained for boards, executives and engagement teams, with regulator Q&A. |
| | | | Friday: Celebrating heroesThe Engagement Heroes Awards ceremony closes the week. Black-tie dinner and a tenant voice keynote. |
| |
|
“ Involvement Week is the moment when the whole sector stops, listens and learns from each other. We come back to our day jobs reminded of what good looks like. Sample Member · Engagement Director, Greater Manchester Housing |
|
|
