Resident Involvement Contractor Accreditation

Get the competitive advantage

We offer an evidence-based accreditation scheme that assesses your resident engagement arrangements. Our framework is based on industry leading best practice as well as sector influencing expectations and of course regulatory requirements. Many major clients will recognise your accreditation certificate as confirmation of your competency, credibility and commitment to delivering brilliant resident engagement.

The accreditation is

A methodical review of your organisations approach to customer care and involvement
Set against a series of sector important expectations
An assurance of high standards and inclusive approaches
An independent validation by us, the leading tenant empowerment organisation in England

Obtaining the accreditation will

Demonstrate that you are responsive and build your reputation
Provide you with a logo that you can use for all your publicity needs
Show that your services deliver agianst the things that matter to both Landlords and residents
Provide reassurance to your organisation, clients and partners that you are delivering the highest standards for resident involvement and engagement

Themes

Our framework is an assessment of standards across 5 themes that are aligned to a contractor’s operating environment. These include how you support community initiatives and embed customer engagement and involvement across your company. Those themes are:

Governance and Transparency
Responds to Challenge
Respects Residents
Communicates Effectively
Supports Communities

Assessment and prices

Each assessment includes:

A leading resident engagement expert assessor who you can keep in contact with during the process
An introduction to the standards
A desktop review
Survey of a selection of your staff
Reality checking
12 month re-visit
A detailed report to set you on a path to excellence in customer involvement

Prices start from £7,650 + VAT

What do I do next?

Read some of our Accreditation Snapshots

Click any of the links below to open the PDFs in a new browser window.