Dave Simmons

Dave Simmons is an experienced trainer and consultant specialising in effective complaint handling, with extensive experience delivering training, forums and webinars across the housing sector. 

He spent 15 years at the Housing Ombudsman Service as an Adjudicator and Sector Engagement Lead, developing and delivering training for residents and landlords to improve complaint handling and organisational learning. Dave is also a co-author of the Complaint Handling Code and has written numerous best practice briefings.

He subsequently worked as Peabody’s Compliance Operations Manager, overseeing compliance with the Ombudsman Service. An accredited mediator, Dave has experience resolving family, community and workplace disputes and is a director of The Housing Mediators and trustee of a community mediation charity.