Enquiry service

At Tpas, we offer our members professional support and guidance as part of your membership. If you need advice about tenant engagement matters, please get in touch.

Email us at membership@tpas.org.uk, and please provide as much detail as possible to help us with your query.

How we can help

There are lots of things we can help you with. In particular:

Good-practice examples in tenant engagement
Understanding the Transparency, Influence and Accountability Regulatory Standard
Roles and responsibilities of being an involved tenant

There are some things we can’t help you with:

Housing management issues
Disputes
Landlord complaints
Repairs and maintenance

A few things to bear in mind

We will do everything possible to respond to your enquiry as soon as we can, but there are sometimes occasions when we may need to pass your request to a specialist within the team, who might not be immediately available.

Useful organisations

Tpas works with a number of organisations and networks to enable us to influence tenant engagement and provide the necessary advice to those who need our help. You might also want to contact:

Shelter – the housing and homelessness charity
Housing Ombudsman Service – independent service to deal with disputes between landlords and tenants in England
Citizens Advice – free information on a range of issues including housing, consumer, debt, discrimination and law