STANDARDS AND ACCREDITATIONS

Planned Works Quality Mark

The Tpas Planned Works Quality Mark was created to help build trust, raise standards, and put tenants at the heart of quality maintenance.

It offers practical support to help your organisation

• Embed tenant voice and lived experience at every stage of planned works
• Build lasting partnerships with landlords and residents
• Meet – and exceed – emerging regulatory and procurement expectations
• Deliver planned works that truly work for tenants, not just homes

It recognises contractors who

• Prioritise tenant experience
• Demonstrate quality delivery
• Operate transparently
• Invest in communities
• Deliver sustainably

The Planned Works Quality Mark is built around five core pillars plus two additional areas that assess how well you deliver outstanding work:

• Organisational Alignment
• Resident Focus
• Quality-driven
• Accountable & Impactful
• Sustainable
• Plan and Collaborate

By achieving the Quality Mark, you will be recognised as a contractor that is raising the standard for the sector.

Why it’s good for you

• Enhance your reputation – stand out as a contractor who listens and delivers
• Build trust with clients and residents, and demonstrate you put people first, not just processes
• Gain a competitive edge – procurement under the Procurement Act 2025 increasingly favours social value and tenant engagement
• Get practical support for improvement – Tpas provides the tools you need to grow and develop, including a playbook, training as needed, and feedback

You may also be interested in our Contractor Accreditation, which provides external assurance of your competency, credibility and commitment to achieving excellence in tenant engagement and influence.