EXPERT SUPPORT

Independent advice

With approaching 40 years’ experience in providing Independent Tenant Advice, Tpas offers trusted, independent support to residents and communities through major change programmes.

Acting as an impartial partner, we ensure tenants have access to clear, accessible and unbiased information so they can understand their options and make informed decisions about the future of their homes and services.

Is your organisation involved in regeneration, large-scale improvements, stock transfers, mergers and demergers, or structural or governance changes?

The social housing regulatory requirements set out in the Tenant Influence and Accountability Standard state that registered providers shall consult with tenants, setting out clearly the costs and benefits of relevant options, if they are proposing to change their landlord or a significant change in their management arrangements.

Ensure you meet and exceed the expectations of the regulator by appointing Tpas:

• We can work as Independent Advisers to communities through proposed change such as regeneration
• We can independently review landlords’ offer documents and charters against statutory and regulatory requirements
• We can develop and implement landlord community and resident engagement strategies and approaches through proposed changes, following our best-practice guide to Independent Advice

Our expertise

Our shared knowledge, expertise and experience, developed through our work with staff, tenants, landlords, communities and contractors, are the building blocks of our organisation. We can support residents and landlords through:

• Procurement of developers, and ongoing performance monitoring
• Design and master planning, including visits to schemes
• Provision of independent advice and awareness on rights, including decanting, rights to return, home loss and compensation
• Community engagement and Resident Engagement Strategy
• Effective and consistent communications
• Training and development

Our service

• A Lead Independent Adviser with accessible contact details
• A Project Manager with accessible contact details
• An experienced and well-resourced back-office team
• A freephone advice line, dedicated email, social media and website page for information
• Recruitment and development of a resident or community group
• Experienced teams on the ground to engage and consult with residents
• Access to some membership benefits for residents and organisations