STANDARDS AND ACCREDITATIONS

Landlord accreditation

Tpas is the only organisation in England offering an accreditation focused on tenant engagement and influence.

The accreditation offers

• A clear framework of standards that enables you to conduct a self-assessment and review your tenant engagement, scrutiny and influence framework
• An independent, external validation of the scope and quality of your approach to ensuring residents influence, scrutinise and hold you to account in decision-making, strategy, policy, service design and improvement
• A visible reference that is clear to see on your website, letterheads, marketing materials and publications, plus a wide network of opportunities to share your good practice and connect with other organisations striving for excellence
• A system that helps you develop and maintain high standards for all your staff and partners, protecting and building your reputation for quality homes and services across the sector
• Assurance that your approaches are inclusive, evidencing your commitment to understanding and meeting all your residents’ diverse needs

If you are looking for external assurance and a roadmap to enable continuous improvement in how you ensure tenants influence your organisation, scrutinise, and hold you to account, then the Tpas Accreditation is for you.

With the Tpas Accreditation you can

• Ensure your tenant engagement and influence work functions effectively as a business improvement tool, demonstrating outcomes and impact
• Align directly with regulation and government expectations, and evidence exceeding compliance
• Follow a clear, structured framework built around the Tpas National Engagement Standards
• Receive honest feedback, identifying and sharing your good practice and providing structured recommendations for continuous improvement
• Strengthen your reputation and credibility
• Build and embed a genuine ‘tenant-first’ culture

Demonstrate your commitment to tenant engagement, scrutiny and influence. Join more than 20 other landlords across England who continue to work to achieve and maintain excellence.

If you feel a shorter, more focused review would meet your needs – either across the full scope of your engagement and influence framework, or focused on scrutiny – Tpas offers other opportunities for independent assurance and continuous improvement. Find out more about our SMART Review and Scrutiny Assured Quality Mark on our Assurance and improvement page.