Ellie Darling

Ellie has 14 years’ experience in social housing, specialising in resident engagement and formal complaints. She has restructured engagement services based on tenant feedback and strengthened residents’ roles within governance, improving the feedback loop between boards, staff and residents.

Ellie is passionate about ensuring residents are heard through formal engagement structures, while also using transactional data and insight to understand and respond to everyday customer experiences. She believes engagement should be accessible, flexible and inclusive, creating opportunities for more tenants to have their voices heard.

A qualified coach, Ellie also uses NLP techniques to strengthen teams, improve communication and support individuals to set and achieve goals.