Jonathan Earnshaw

Jonathan is an experienced Customer Relations and Complaints Manager with over 20 years’ experience across customer service, contact centres, customer satisfaction and engagement.

A respected and resilient professional, he leads by example and inspires others to deliver positive outcomes. Jonathan specialises in managing complex and escalated complaints at CEO and Board level, working directly with customers to achieve timely resolutions. He develops strategies and action plans that support organisational change, placing the customer voice at the heart of service improvement.

His expertise includes stakeholder engagement and management, external partnerships with regulators and public bodies, customer experience, team leadership and staff development.