The week started by looking at the wider context. Involvement isn’t just about listening, it’s about acting, changing and improving services and communities. The first day set the tone for the week, covering the Regulator’s expectations, national standards, and real examples of great engagement from Tpas accredited landlords.

This day focused on grassroots community engagement, from walkabouts and neighbourhood projects to local tenants associations that are making a difference to places and services. Real people. Real stories. Real change.

Involvement is changing. This day explored new ideas, creative methods and digital tools that are reshaping how landlords and tenants connect. From AI to citizenship-based approaches, it was all about rethinking involvement for the future.

Good involvement includes everyone. This day looked at whose voices are missing, why representation matters, and how to embed equity and inclusion in practice.

We finished the week by handing the mic to tenants. What does meaningful involvement look like in reality? This final day was about inspiration, challenge and celebration, with tenants leading the conversation and showing what works.