Tonia has working in tenant engagement for over 15 years and is passionate about working in the social housing sector especially when it comes to helping tenants achieve and realise their full potential through engagement and participation.

Tonia is able to work collaboratively and creatively to go the extra mile so that the best outcomes can be achieved and to ensure that tenants are involved and empowered in major decision making.

Tonia has vast experience of leading and delivering all levels of national customer engagement plans within housing providers and constructively builds relationships in order to demonstrate outcomes, gain insight and understanding and raise awareness.

Key Skills:
• Coaching
• Social media and communications
• Facilitation and Stakeholder engagement
• Relationship and capacity building
• Specialist housing engagement
• Planning and communication
• Access to funding skills